Curently there is a delay in invoicing some collections due to admin staff working from home arrangements. Our usual payment terms is payment within 14 business days of collection. This for the time being has been extended to 21 business days. We hope to have this back to normal in the next couple of weeks. We apologise for the un-avoidable delays. If you need to contact us please contact us via the contact us form on this website and not via direct email.
Book Your Return and Earn Collection
If you are an exisiting Rockdale Return and Earn Bin, Bag or One Off Collection Service customer, please use the form here to book your collection. IF there are any problems one of our staff will be in touch with you as soon as possible. Please note we generally have set days that we will be in your area. If you need us to contact you please make a note in the additional information area on the form.
Booking Cut Off Time
To guarantee collection please ensure your collection is booked BEFORE 3pm the business day before your designated collection day. To find out what your designated collection day send us a message via our contact us form with your full name and address.
If your collection usually takes place on a Monday, please have your booking request in by Friday 3pm to avoid disappointment or delays in your collection.
Moving Home? Please take your bin with you and let us know of your change of Address ASAP. If it is not possible to take with you, please let us know ASAP
Refunds are generally paid by us to you within 14 days of your collection taking place. Payment of refunds for collection services we provide are via EFT directly into a bank account nominated by you. Unfortunately at this stage we are not able to make payment in any other way. We apologise for the inconvenience.
Register for the Customer Portal
To Register for our Customer Portal, please complete the form below. In order to register successfully you should already be a collection service customer or have completed the new customer account setup. Please note that the registration process is only completed during business hours and may take a couple of days on our end to process.