Book Your Return and Earn Collection

If you are an exisiting Rockdale Return and Earn Bin, Bag or One Off Collection Service customer, please use the form here to book your collection. IF there are any problems one of our staff will be in touch with you as soon as possible. Please note we generally have set days that we will be in your area. If you need us to contact you please make a note in the additional information area on the form.

Container Eligibility Information

For Container Eligibility information, please follow this link

 

– IMPORTANT –

Booking Request Cut Off Times Have Now Changed

To guarantee collection please ensure your collection is booked BEFORE 3pm the business day before your designated collection day. To find out what your designated collection day is give us a call on 95673743 and select option 1 or request the information on the additional information field on the booking form below.

If your collection usually takes place on a Monday, please have your booking request in by Friday 3pm to avoid disappointment or delays in your collection.

Moving Home? Please take your bin with you and let us know of your change of Address ASAP. If it is not possible to take with you, please let us know ASAP

 

Processing and Payment Timeframes

Our normal processing time is 3-5 business days from collection of your bin or bags. Payment of your refund is made via bank deposit the business day following receipt of your refund receipt via email

By making this booking you confirm that we have permission to enter your property for the purpose of collecting our bins or bags supplied by us to you for the purpose of collecting used drink containers eligible under the NSW Governments Return and Earn initiative.
To the best of my knowledge no container that is to be collected from me was purchased outside the state of NSW and that no container was purchased before December 1 2017 and that no container has been previously deposited and refunded under the NSW Container Deposit Scheme and finally that no container that is to be collected from me has been recovered from a Material Handling Facility where it was subject to the MRF Processing Protocol
Registering for the customer portal allows you to login to our dispatch interface and create your jobs in real time. If you would like us to register you for the portal please select yes and our team will review your request. Once approved, our team will do the initial setup of your profile and send you an invitation via email to complete the registration process. Please note that this is not an automated process and is only completed during business hours and may take a few days. We appreciate your patience.

Customer Portal

Rockdale Return and Earn is pleased to announce a new customer portal for collection service customers. This will allow you to log in and create your collection jobs in real time.
Login

Register for the Customer Portal

To Register for our Customer Portal, please complete the form below. In order to register successfully you should already be a collection service customer or have completed the new customer account setup. Please note that the registration process is only completed during business hours and may take a couple of days on our end to process.

Our Return and Earn Collection truck
Containers being processed in our bulk sorting machines
Blue Bins being unloaded at the depot