Changes are coming to how we take collection bookings
From January 1 2022 we will be introducing a small charge to bookings made not using the Customer Portal. This will include bookings made by phone, email and web form. How the fee is charged will depend on the method used to make the booking.
This change is being introduced to reflect the growing administration costs.
From January 1 2022 the following fees will apply to collection bookings made by –
Customer Portal – $ FREE
All other methods $3.00
Book Your Return and Earn Collection
If you are an exisiting Rockdale Return and Earn Bin, Bag or One Off Collection Service customer, please use the form here to book your collection. IF there are any problems one of our staff will be in touch with you as soon as possible. Please note we generally have set days that we will be in your area. If you need us to contact you please make a note in the additional information area on the form.
Refunds are generally paid by us to you within 14 days of your collection taking place. Payment of refunds for collection services we provide are via EFT directly into a bank account nominated by you. Unfortunately at this stage we are not able to make payment in any other way. We apologise for the inconvenience.
Register for the Customer Portal
To Register for our Customer Portal, please complete the form below. In order to register successfully you should already be a collection service customer or have completed the new customer account setup. Please note that the registration process is only completed during business hours and may take a couple of days on our end to process.