Book Your Return and Earn Collection
If you are an exisiting Rockdale Return and Earn Bin, Bag or One Off Collection Service customer, please use the form here to book your collection. IF there are any problems one of our staff will be in touch with you as soon as possible. Please note we generally have set days that we will be in your area. If you need us to contact you please make a note in the additional information area on the form.
Container Eligibility Information
For Container Eligibility information, please follow this link
– IMPORTANT –
Booking Request Cut Off Times Have Now Changed
To guarantee collection please ensure your collection is booked BEFORE 3pm the business day before your designated collection day. To find out what your designated collection day is give us a call on 95673743 and select option 1 or request the information on the additional information field on the booking form below.
If your collection usually takes place on a Monday, please have your booking request in by Friday 3pm to avoid disappointment or delays in your collection.
Moving Home? Please take your bin with you and let us know of your change of Address ASAP. If it is not possible to take with you, please let us know ASAP
Processing and Payment Timeframes
Our normal processing time is 3-5 business days from collection of your bin or bags. Payment of your refund is made via bank deposit the business day following receipt of your refund receipt via email
Customer PortalRockdale Return and Earn is pleased to announce a new customer portal for collection service customers. This will allow you to log in and create your collection jobs in real time.
Register for the Customer Portal
To Register for our Customer Portal, please complete the form below. In order to register successfully you should already be a collection service customer or have completed the new customer account setup. Please note that the registration process is only completed during business hours and may take a couple of days on our end to process.